You may have noticed a number of changes with the online side of LEGO® Retail. These include a revamped shop.LEGO.com and an awful new VIP system. But there has been another change. If, like me, you’ve placed an order via shop.LEGO.com in the last few days you may have noticed there is no way to track orders anymore. Well it seems the LEGO Group have now partnered with DPD in place of DHL for online orders. Unfortunately just like the new VIP system there are a few issues. Online orders now take longer and there is no way to track them until DPD email you. Luckily I had the DPD app already installed which alerted me to the deliveries. Although DPD offers a better delivery experience via their app, which includes real time tracking and 1 hour delivery slot; it’s not all great. It seems DPD won’t delivery on Saturdays so although my parcel was at the local depot on Friday, I had to wait until Monday for it to arrive.
So I highly suggest downloading the DPD app so you’ll be able to track all those LEGO deliveries. You’ll find the app on both Google Play and the App Store. I’m not entirely sure if this change to DPD affects other countries beyond the UK.