With people staying safe at home, building LEGO® seems to be one of the top choices for many. As most stores are currently closed, LEGO.com has seen a massive increase in orders, this has of course seen a few effects to the usual LEGO online shopping experience. Orders may take longer to dispatch than normal, although in Europe this doesn’t appear to be as bad as other regions. A round-up has been communicated via the LEGO Ambassador Network. You can also learn more and get updates on service changes here. Remember to stay safe and stay at home.
- Orders are experiencing longer than usual times in the status of “in warehouse” and longer than usual to arrive due to increased safety measures being followed by every responsible party. An example is US order typically is 3-8 business days. Now it is currently 10-15 days.
- Pick a brick is open but Bricks and Pieces is closed to all but Germany. They hope to open more countries soon.
- Customer Shopping Experience service has increase call and chat volumes, resulting in longer hold times.
- Returns Policy has been adjusted instead of the usual 90 days returns policy, you now have 190 days to return products, purchased after March 23rd.
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