LEGO® Customer Service is one of the best in the world, but there is always scope to do things better. So The LEGO Group have created a service for AFOLs to take about the future of LEGO Customer Service. It’s your chance to tell them what you like and what could be done better. All you need to be is a fan of LEGO and to complete the survey by August 20th. There will be feedback from the survey so I’ll share that at a later date. Take the survey here.
The future of LEGO Customer Service Online
LEGO Customer Service is currently reviewing its online presence and looking toward the future—how can we evolve and innovate for our customers? We’re super interested in knowing what our recognized fan communities think of our online customer service experience and what they’d like to see more of as we look to the future. This questionnaire is best completed by those who’ve interacted with our website before, whether it’s our help topics or our device guides or any other feature that exists on our service site. The responses are anonymous, but we’ll offer you the chance to provide your contact info should we want to follow up with you.